Behind the scenes with AIOps in Salesforce Hyperforce

As it rolled out AI and AIOps, Salesforce shunned the cloud repatriation route and instead expanded its public cloud presence with Hyperforce. Paul Constantinides, an engineering leader at Salesforce for more than 21 years, currently leads engineering for Hyperforce. In this episode, he details the evolution of the Salesforce internal platform over the years, what was behind the decision to launch Hyperforce, his team's extensive use of AIOps and his "NoOps" goals in the age of AI agents.

PROGRAMMING NOTE: IT Ops Query will be on a holiday break the next two weeks, returning Jan. 8 with all-new episodes.

Featuring: Paul Constantinides, executive vice president of engineering, Salesforce

In today’s episode, we’ll cover…

• Trust as a core value in infrastructure management at scale
• How cloud-native principles improve resilience for AI applications
• How internally developed AIOps tools perform automate incident remediation and response
• The role for human engineers in a NoOps future

and more!

References:

• What Salesforce’s AI agents can do for nonprofits
• A+E Global Media boosts AIOps with deterministic AI
• GenAI tools set to exceed past waves of AI automation
• Salesforce workflow automation tools, Hyperforce debut

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